Privacy Policy

1. Introduction & Scope

At 13 Dreams Consultants Private Limited ("13 Dreams", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, store, and utilize information when you browse our website (https://13dreamsconsultants.com), use our AI counselor widget, apply online, or visit our head office in Bareilly or branch office in Khatima.

2. Information We Collect

We collect only necessary information required to evaluate your study abroad profile and provide visa counseling:

• Contact Details: Full name, phone/WhatsApp number, and email address.
• Academic Background: Current education level, percentage/CGPA, year of passing, and education gaps (if any).
• Language & Test Scores: IELTS, PTE, TOEFL, DUOLINGO, or GRE/GMAT scores.
• Study Preferences: Preferred countries (e.g. Canada, Australia, UK, USA, Germany), course levels (Undergraduate, Postgraduate, Diploma), and target intake.
• Technical Data: IP address, device type, browser information, and anonymized analytics to maintain web speed and security.

3. How We Use Your Information

Your information is strictly used for legitimate counseling operations:

• Connecting you with a senior overseas education advisor for your 100% free profile evaluation.
• Shortlisting accredited universities, government scholarships, and study permit categories.
• Submitting university admission applications and embassy visa documentation on your behalf with your explicit written consent.
• Sending critical visa appointment alerts, policy updates, and application status notifications.

4. Confidentiality & Zero Spam Guarantee

We do NOT sell, rent, or trade your personal information to third-party telemarketers or external advertisers. Your documents are shared solely with authorized institutions, university admission portals, and official immigration bodies (such as IRCC, Australian Home Affairs, UK Visas & Immigration) strictly as required for your admission and visa issuance.

5. Data Security & Retention

We implement robust industry-standard encryption, SSL (HTTPS), and secure cloud storage protocols to protect your submitted documents and personal details from unauthorized access, disclosure, or misuse. Data is retained only as long as necessary to facilitate your active university enrollment or legal compliance.

6. Your Rights

You have the right to request access to the data we hold about you, request corrections, or ask for the deletion of your enquiry record at any time by contacting our data compliance officer.